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Advanced Administration Skills, Planning, Communication, & Performance Appraisal. © 02 to 06 Abr. 2018,kuala lumpur - Malaysia

  • 2/11/2018

Advanced Administration Skills, Planning, Communication, & Performance Appraisal. ©‏‏





A well prepared and supported administrator can make the difference between an organised team and a poor office. However the pressure of so many conflicting priorities can be overwhelming and just reacting to incoming calls and emails can seem like a never ending task. That's why this course specifically designed to maximise the productivity and reduce the stress created by work. This administration course is packed with tools and techniques that help delegates manage a busy workload and create confident and effective administrators..



By attending this seminar, you will be able to:


•Essential skills for administrators

•The key stages of effective planning

•How to utilise time effectively and efficiently

•Develop the confidence and overall communication skills of your workforce.

•The ability to motivate and develop your staff more effectively

•Help your employees to work together effectively whilst working to their own strengths.


Training Schedule:


Day 1: Essential skills for administrators

  • supporting your managers and other team members effectively
  • managing your time, priorities and workload
  • creating effective administrative systems
  • communicating face to face with confidence
  • presenting a professional and friendly image and providing good customer service for internal and external customers
  • delegating to others and accepting delegation
  • dealing with difficult situations
  • top tips for writing effective emails and letters

Day 2: Planning & Organising Skills

  • The key benefits of planning
  • The process for effective planning
  • Creating your own personal system for managing time
  • How to set realistic objectives
  • How you plan, prepare and prioritise your objectives
  • Process mapping to view the ‘big picture’
  • Excellent communication channels

Day 3: Build your team development skills


  • Group versus teams.
  • Group think.
  • Tuckman's stages.
  • Belbin team roles.
  • Trust.
  • Team diversity.
  • Team dysfunction.

Day 4: practices of effective business communications 

  • Structure of a presentation.
  • Communication techniques.
  • Using notes.
  • Write and deliver a short presentation.
  • Practice answering question.

Day 5: Performance Appraisal

  • Benefits of an appraisal system.
  • Behaviour versus intention.
  • Preparing for an appraisal.
  • Structuring an appraisal meeting.
  • Conducting an appraisal.
  • Handling difficult situations.
  • Setting SMART objectives.
  • Questioning and listening techniques.
  • Providing feedback.



 Who is it for? 

•           This course for leaders, entrepreneurs, managers, trainers.

Administrators, clerical assistants, secretaries, and anyone who relies on their face-to-face communication skills to be effective at work to improve their administration skills.




Advanced Administration Skills, Planning, Communication, & Performance Appraisal. ©‏‏


Program Title 

5 Days



 02 to 06 Abr. 2018,


Program Date 

kuala lumpur - Malaysia  






For registration and inquiry: , ,+34-63-586-76-86     



Advanced Administration Skills, Planning, Communication, & Performance Appraisal. ©

kuala lumpur - Malaysia ‏‏ 

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